Zolra / Company and policies
Shipping and Delivery Policy
How access to Zolra's digital services is delivered. Ordinary subscriptions do not involve physical shipping.
Zolra is a technology platform owned and operated by StudAI Edutech Private Limited, India.
- Effective date
- Last updated
- Policy version
- 2026-10-06.1
1. Digital services, not physical goods
Zolra does not currently sell or ship physical goods unless specifically stated otherwise. Ordinary subscriptions provide digital access to the platform. No physical shipping charges or shipment tracking apply to these subscriptions.
2. Electronic delivery and activation
Access is delivered electronically through your account after successful account and payment confirmation. A bank debit alone is not confirmation that activation has completed. Check your in-app subscription status and registered email for applicable confirmations. Access depends on account eligibility, verification where required and the purchased service.
3. Organization and enterprise services
Some organizational, institutional or enterprise services may require agreed manual onboarding, approval or configuration. Any separately agreed delivery arrangements apply to that service. We do not promise a universal activation time for all services.
4. Payment confirmed but access missing
Contact us with your account email, payment or order ID, transaction date and a description of the missing access. Avoid retrying a confirmed payment until its status is checked. We will investigate confirmation and delivery issues; eligible errors are reviewed under the Refund and Cancellation Policy. Never send complete payment credentials.
5. Delivery support
The digital service provider is StudAI Edutech Private Limited, operating Zolra, not the payment processor.
StudAI Edutech Private LimitedVels University, 2nd Floor, Edison Block, Pallavaram, Chennai, Indiahello@zolra.ai+918939565609